During your stay, HomeInZagreb is here to:

• Inform you about relevant rules and regulations related to your accommodation

• Make sure you are aware of the registration of stay requirements in Croatia and what needs to be done

• Help you communicate with the landlord if there are problems or misunderstandings

• Be available for the whole period of your stay for questions related to your tenancy, payments and general guidance

• Help you get in touch with cleaning service companies if you want professional cleaning (for example, during your stay or for move-out)

We are not the landlord, but we remain your constant point of contact and support throughout your stay.

Because each property belongs to a different landlord with their own:

• budget
• taste and preferences
• renovation history
• choice of providers and equipment

HomeInZagreb:

• tries to describe and photograph each property as accurately as possible
• may give general recommendations to owners
• …but we do not control how much each landlord invests, what furniture they choose, or which internet speed/package they pay for. That’s why two apartments can look and feel very different, even in the same area.

Because we are not the owners.

We cannot:

• Order repairs, replacements or renovations without the landlord’s approval

• Change furniture, equipment, internet provider or utility setup on our own

• Offer refunds or rent reductions on the landlord’s behalf without agreement

We can:

• Forward your request and clearly describe the problem

• Advise both sides on what is reasonable

• Push for a solution within what is possible

• Help document issues (photos, written reports) and keep communication clear

But the final decision and cost approval always belong to the landlord.

The landlord is the owner of the property. The landlord is responsible for:

• The condition and maintenance of the apartment/room

• Furnishing and equipment (what is included and at what level)

• Choosing and paying for utilities and service providers (internet, TV, etc., unless utilities are in your name)

• Approving bookings and extensions

• Signing the Tenancy Agreement with you

• Arranging or approving repairs in the property

HomeInZagreb helps coordinate these things, but the final decision always belongs to the landlord.

You should inform your landlord first, and then if the problem persists or if you need any additional support you can inform HomeInZagreb as well.

However, it’s important to understand:

• HomeInZagreb will

  • listen to your concern,

  • help you document the issue,

  • inform the landlord and suggest solutions,

  • explain what is and isn’t covered by the contract.

• But HomeInZagreb cannot be held responsible for:

  • structural issues in the building,

  • landlord’s choice of furniture, decoration, or internet speed,

  • delays from external providers (internet, electricity, etc.),

  • any decision a landlord is legally allowed to make under the contract.

We act as a mediator and support, not as the owner.

It depends on the type of problem:

• Property issues (appliances, heating, plumbing, windows, furniture, general condition)
  → Responsibility of the landlord.
  → HomeInZagreb can help coordinate, but cannot perform repairs or make decisions instead of the owner.

• Administrative / booking / payment process questions (service fee, deposit handling, contract process, cancellation policy)
  → Responsibility of HomeInZagreb, as your agency.

In all cases, you can inform both:

• the landlord for practical/technical issues, and

• HomeInZagreb if you need help with communication or understanding the process.

You normally sign:

• a Tenancy (Lease) Agreement with the landlord, and

• a Client / Service Agreement or accept the terms & conditions with HomeInZagreb for our agency services.

The Tenancy Agreement governs your legal relationship about the property with the landlord.
HomeInZagreb’s agreement governs our services, fees and processes.

HomeInZagreb:

• advertises and promotes the properties,

• matches tenants and landlords,

• helps with booking, documentation and tenancy agreements,

• supports communication between tenant and landlord,

• gives general guidance before, during and after your stay.

We do not own the property, we do not choose the internet provider, furniture or renovation details, and we cannot unilaterally change the landlord’s decisions.

No. HomeInZagreb does not own any of the apartments or rooms.

We work as an intermediary (agency) between you, the tenant, and the property owner (landlord).

The apartments are always owned by individual landlords or companies, not by HomeInZagreb.

You must inform the landlord of your departure date and approximate time at least 7 days in advance.

In practice:

• If your contract has a fixed end date, you should still confirm your exact check-out day and time at least one week before leaving.

• If you are considering leaving earlier than the contract end date, there may be financial consequences (see Rent & Cancellation FAQs).