1. Find the property
Browse our available listings and submit an inquiry with your preferred move-in date, planned length of stay (please make sure it meets the minimum stay requirement stated in the listing), budget, and number of tenants. If you have any special requests (pets, preferred floor, parking, etc.), include them upfront so we can check them with the landlord right away.
Once we receive your inquiry, we’ll review the details, confirm whether the property is still available, and verify that your request matches the rental conditions. Within 48 hours, we’ll get back to you with an update on availability and let you know whether the landlord is able to accept your request.
2. Reserve the property
Once availability is confirmed, we’ll email you a formal payment offer to secure the reservation. The offer covers two items: the security deposit and the service fee.
To confirm the reservation, payment must be completed within 48 hours of receiving the offer. After you pay, you’ll be asked to send a payment confirmation (e.g., a bank transfer receipt or screenshot). We reserve the property only after payment is confirmed within the deadline.
What the payment includes:
- Service fee (non-refundable): This fee covers the work required to arrange and finalize the rental (coordination with the landlord, preparation and processing of documents, scheduling, and move-in organization). Because this work is performed immediately, the service fee is non-refundable.
- Security deposit (refundable): The deposit is held as security for the obligations under the lease (for example, unpaid amounts, missing items, or damage beyond normal wear and tear). The deposit is refunded at the end of the lease term, provided the lease agreement is fulfilled and there are no valid deductions as defined in the contract.
3. Move In
After your reservation is confirmed, we’ll coordinate the final move-in details with you and the landlord. Before you arrive, you’ll receive clear instructions for the handover (time, address, and who you’ll meet).
At move-in, you’ll typically meet the landlord (or our representative) at the apartment for a short handover. During this meeting:
- You’ll receive the keys and a quick walkthrough of the apartment (basic appliances, heating/AC, bins, and any building rules).
- You and the landlord will confirm the apartment’s condition and inventory (if applicable), so everyone starts with the same expectations.
- You’ll confirm the rent payment schedule and method (usually bank transfer), including the due date each month and what is included in the rent (utilities model as stated in your agreement).
After move-in, you simply follow the agreed monthly process:
- Rent is paid on the due date stated in your lease.
- If utilities are handled separately or require monthly reconciliation, you’ll receive the relevant information as defined in your agreement.
- If you ever need help (maintenance, questions, or clarifications), you can contact us and/or the landlord based on the contact structure provided.
Before move-out, we’ll coordinate the exit process in advance:
- You’ll agree on a move-out time, return the keys, and do a brief condition review.
- The security deposit is then settled according to the lease terms (refunded if all obligations are met and there are no valid deductions under the contract).
4. During your stay
Throughout your lease, your main responsibilities are straightforward: pay rent on time, use the apartment responsibly, and follow the house rules and any building rules. Please keep the apartment clean and well cared for, and treat the furniture, appliances, and common areas with respect.
If anything changes during your stay—such as your plans, your expected move-out date, or any special requests—let us know as early as possible so we can coordinate with the landlord and confirm what’s possible under the lease.
We’re also here to support you. If you have questions at any point—about the apartment, payments, utilities, or day-to-day living—just reach out and we’ll help. And if you notice any issue or something isn’t working properly, inform us promptly so we can guide you through the next steps and help coordinate a solution.