You should never organize major repairs (plumbing, electrical, structural, gas, windows, doors, etc.) on your own without written approval.

Why:

• The landlord has the right to choose who works on their property.

• Unapproved repairs can create safety, quality, or warranty problems.

• If your unofficial repair causes further damage, you may be responsible for those extra costs.

For small things (like replacing a light bulb), it’s usually fine to do it yourself. For anything else:

Always report the issue first and wait for confirmation whether:

• The landlord/agency will send their repair person, or
• You can solve it yourself and send a receipt.

Check out the DAMAGE section

The landlord pays for:

• repairs of major installations and appliances (heating system, electrical system, fridge, washing machine, serious plumbing issues), unless the problem is clearly caused by improper use.

The tenant pays for:

• damage caused by misuse, negligence or accidents

• small, routine items like light bulbs, batteries, minor drain cleaning if blocked by hair or food.

If something stops working:

1. inform the landlord as soon as possible.

2. explain what happened and when.

3. do not try risky DIY repairs that could make things worse.

Check out the DAMAGE section

Normal wear and tear is the gradual, expected change that happens with responsible use over time, for example:

• slightly worn chair legs,

• minor marks on the floor or walls,

• small signs of usage on appliances.

Damage is something caused by negligence, misuse or accidents, such as:

• broken furniture,

• large holes or many screw marks in walls,

• deep stains on mattresses, sofas or carpets,

• mold caused by not ventilating and not cleaning,

• broken windows, doors, or locks.

Normal wear and tear is the landlord’s responsibility. Damage is your responsibility and may be deducted from the deposit.

Check out the DAMAGE section

Yes, but with rules:

• The landlord or an authorized person may inspect the apartment with at least 24 hours’ prior notice, usually by email or phone.

• In emergency situations (for example, fire or serious water leak), the landlord may enter without prior notice to protect people and property.

The agreement clearly describes:

• the address of the property,

• the type of unit (for example, apartment with a certain number of rooms), and

• the rooms and spaces included (e.g., bedrooms, kitchen, bathroom, hallway, balcony).

You may use the property only for living (residential use) and must follow the house rules of the building.

The contract is between:

• the landlord, whose name, address, OIB, bank account and contact email are listed in the Basic Terms; and

• the tenant or tenants, whose names, addresses and ID or passport numbers are also listed in the Basic Terms.

If there are multiple tenants in the same apartment, they are jointly and severally liable, which means each tenant is responsible for the full rent and all costs, not just “their share”.

The Tenancy Agreement is the legal contract between you (tenant) and the landlord. It defines the property, rent, deposit, utilities, rules, and what happens at move-in, during the stay, and at move-out.

It is signed for a fixed period (for example, from January 1 to December 31) and the rights and obligations start on the day both parties sign the agreement.

No.

• The landlord’s responsibility is to provide correct information about the property and, when necessary, a properly prepared tenancy-related document that can be used for registration.

• HomeInZagreb’s responsibility is to act as an agency, help organise your accommodation and inform you in general about the need to register.

But:

• neither the landlord nor HomeInZagreb can be held responsible for your failure to register,

• nor for any issues with your visa, residence permit, or legal status in Croatia or the EU.

These matters are governed exclusively by Croatian and EU laws and are under the authority of public institutions, not private companies or landlords.

To support your registration, the landlord should provide:

• a notarized Tenancy Agreement, or

• another officially valid document that is accepted by the local police authority for registration purposes (for example, a landlord’s statement or confirmation of accommodation, depending on current practice).

This document serves as proof of your address and accommodation in Croatia.

However:

• providing this document does not make the landlord responsible for your immigration status, visas or registration deadlines,

• it is still your responsibility to use the document correctly and complete the registration process on time.

If the landlord declines your inquiry:

• you do not pay the service fee or deposit for that property,

• HomeInZagreb can suggest other similar properties based on your dates, budget and preferences.

You only pay once a property is accepted by the landlord and you decide to proceed with the booking.