You should never organize major repairs (plumbing, electrical, structural, gas, windows, doors, etc.) on your own without written approval.

Why:

• The landlord has the right to choose who works on their property.

• Unapproved repairs can create safety, quality, or warranty problems.

• If your unofficial repair causes further damage, you may be responsible for those extra costs.

For small things (like replacing a light bulb), it’s usually fine to do it yourself. For anything else:

Always report the issue first and wait for confirmation whether:

• The landlord/agency will send their repair person, or
• You can solve it yourself and send a receipt.

Check out the DAMAGE section

At move-in, you usually have a period of 48 hours to report:

• Existing damage

• Missing items

• Problems with cleanliness, equipment, etc.

If you don’t report something in that time and it is only discovered at move-out, it may be treated as if it happened during your stay.

This means:

• The landlord could consider it tenant damage

• The cost to fix it might be deducted from your deposit

That’s why it’s very important to:

• Carefully check the property at move-in

• Take photos and report all issues within the allowed time frame

• Keep a copy of what you reported (email or form confirmation)

As soon as your travel is booked, please send us:

• your arrival date,

• your approximate arrival time in Zagreb, and

• whether you need help coordinating keys.

This gives us and the landlord enough time to organize your move-in smoothly within our working hours or to see if a special arrangement is possible.

Check out the MOVE IN section

This is very common, so please:

1. Tell us your travel plan as early as possible.

2. We will check with the landlord whether they can meet you directly outside our office hours.

3. If that is not possible, you may need to:

• stay one night somewhere else and
• move in during the next working day in our standard time window.

Check out the MOVE IN section

It depends on who is meeting you:

• If HomeInZagreb needs to be present, move-in is normally limited to Monday–Friday, 09:00–17:00.

• If the landlord agrees to meet you directly, without HomeInZagreb present, it may be possible to arrange a weekend or evening check-in, but this is entirely up to the landlord’s availability and approval.

Always discuss your preferred arrival time in advance so we can check what is realistically possible.

Check out the MOVE IN section

Yes.

If your contract says rent starts on September 1, but you arrive on September 5, you still pay rent from September 1.

You have the right to use the apartment from the start rent date, and the landlord is keeping it empty for you from that day. Choosing to arrive later is your personal decision, but it does not change the rent start date.

Check out the MOVE IN section

Yes. Your move-in date (the day you physically arrive and take the keys) can be different from the start rent date (the day your rent obligation begins).

The start rent date is the date from which:

• the landlord is keeping the apartment reserved only for you, and

• you are legally obligated to pay rent,

even if you choose to arrive a few days later.

Check out the MOVE IN section

Check out the STAY section

• The final contract is prepared and sent a few days before your arrival.

• We wait until this moment because then we have the most accurate information: final dates, roommates, travel changes, and any landlord updates.

You still have time to:

• read everything carefully,

• ask questions,

• share the contract with your parents or advisor before signing.

Check out the STAY section

Yes, in most cases we or the landlord can provide:

• a confirmation of your tenancy and

• a statement of rent paid, based on the records you and the landlord have kept.

If you know you will need this for your university, employer or future landlord, it is helpful to:

• keep your own proof of payments (bank statements, transfer confirmations), and

• request the confirmation before or shortly after your move-out, while everything is still fresh.

Check out the STAY section

HomeInZagreb and the landlord can:

• provide the necessary housing documents (for example, tenancy agreement or confirmation of accommodation),

• inform you in general terms that registration of stay is required under Croatian law.

However, the legal responsibility to:

• understand the rules,

• follow the correct procedure, and

• respect deadlines,

belongs to you, the tenant.

You must check official sources (police, Ministry of Interior, embassy, university) and complete all steps yourself. HomeInZagreb and the landlord cannot be responsible for your immigration or legal status.

Check out the STAY section