Yes.

If your contract says rent starts on September 1, but you arrive on September 5, you still pay rent from September 1.

You have the right to use the apartment from the start rent date, and the landlord is keeping it empty for you from that day. Choosing to arrive later is your personal decision, but it does not change the rent start date.

Check out the MOVE IN section

Yes. Your move-in date (the day you physically arrive and take the keys) can be different from the start rent date (the day your rent obligation begins).

The start rent date is the date from which:

• the landlord is keeping the apartment reserved only for you, and

• you are legally obligated to pay rent,

even if you choose to arrive a few days later.

Check out the MOVE IN section

Check out the STAY section

If you need something for your university, employer or visa before the contract is ready, we can provide:

• a booking confirmation

• a VISA confirmation

A sample Tenancy Agreement can also be shared for information so you can see the structure and main rules.

Check out the BOOKING section

• The final contract is prepared and sent a few days before your arrival.

• We wait until this moment because then we have the most accurate information: final dates, roommates, travel changes, and any landlord updates.

You still have time to:

• read everything carefully,

• ask questions,

• share the contract with your parents or advisor before signing.

Check out the STAY section

Yes, in most cases we or the landlord can provide:

• a confirmation of your tenancy and

• a statement of rent paid, based on the records you and the landlord have kept.

If you know you will need this for your university, employer or future landlord, it is helpful to:

• keep your own proof of payments (bank statements, transfer confirmations), and

• request the confirmation before or shortly after your move-out, while everything is still fresh.

Check out the STAY section

HomeInZagreb and the landlord can:

• provide the necessary housing documents (for example, tenancy agreement or confirmation of accommodation),

• inform you in general terms that registration of stay is required under Croatian law.

However, the legal responsibility to:

• understand the rules,

• follow the correct procedure, and

• respect deadlines,

belongs to you, the tenant.

You must check official sources (police, Ministry of Interior, embassy, university) and complete all steps yourself. HomeInZagreb and the landlord cannot be responsible for your immigration or legal status.

Check out the STAY section

Stay calm and respectful:

• Listen to the complaint and try to reduce noise or adjust behavior if it is reasonable.

• If the situation continues or becomes uncomfortable, inform the landlord and HomeInZagreb in writing, explaining what happened.

• Avoid shouting or escalating the situation in hallways or common areas.

Consistent complaints from neighbors can lead to landlord pressure and, in serious cases, termination of the tenancy, so it’s important to react early and constructively.

Check out the STAY section

In most cases, pets are not permitted unless the landlord has given explicit written approval in advance.

If a pet is allowed by special agreement, you may still be:

• responsible for any damage or additional cleaning related to the pet, and

• required to keep the apartment free from odors, pet hair, and noise disturbance.

Bringing a pet without prior permission may be considered a breach of contract and could result in:

• additional charges, and

• possible termination of the tenancy.

If you lose the keys or damage the lock:

• you must inform the landlord immediately,

• the landlord may need to change the cylinder and keys for security reasons,

• the cost of new keys and lock is usually your responsibility.

If you do not pay directly, these costs can be deducted from your deposit at the end of the tenancy.

Check out the DAMAGE section

The landlord pays for:

• repairs of major installations and appliances (heating system, electrical system, fridge, washing machine, serious plumbing issues), unless the problem is clearly caused by improper use.

The tenant pays for:

• damage caused by misuse, negligence or accidents

• small, routine items like light bulbs, batteries, minor drain cleaning if blocked by hair or food.

If something stops working:

1. inform the landlord as soon as possible.

2. explain what happened and when.

3. do not try risky DIY repairs that could make things worse.

Check out the DAMAGE section